Terms of Use

Application

1. These Terms apply to all relationships between the Company and Users regarding the use of the Service.
2. Guidelines, notices, fee tables, prohibited item lists, help pages, FAQs, and other individual rules posted by the Company on the Service constitute part of these Terms.
3. If there is any conflict between these Terms and individual rules, these Terms shall prevail unless otherwise specifically provided in the individual rules.

Description of the Service

The Service provides purchase agency, receiving, storage, inspection, photo confirmation, consolidation, packing, international shipping, and related services for products from Japanese e-commerce sites, stores, auctions, flea market services, and other sellers that the Company determines it can support, based on requests from Users.

The Service mainly includes the following:

1. Purchase agency service
2. Receipt and storage of products
3. Basic inspection of products
4. Provision of package photos
5. Consolidation and packing
6. International shipping procedures
7. Shipping quotations and shipping invoices
8. Support services
9. Earning and use of JCP points
10. Other related services provided by the Company

User Registration

1. Users shall register for an account using the method prescribed by the Company when using the Service.
2. Users warrant that their registration information is true, accurate, and up to date.
3. If any registration information changes, Users shall promptly update such information.
4. The Company may refuse registration or suspend or delete an account if registration information is false, incomplete, inaccurate, or suspicious.

Account Management

1. Users shall manage their account information, email address, password, and other login information at their own responsibility.
2. Users shall not transfer, lend, share, sell, or purchase an account with any third party.
3. If unauthorized use, leakage, or third-party use of an account is discovered, the User shall immediately notify the Company.
4. The Company shall not be liable for damages arising from insufficient account management, except in cases of intentional misconduct or gross negligence by the Company.

Identity Verification and KYC

1. The Company may request identity verification from Users when necessary for fraud prevention, payment risk management, shipping, customs procedures, and legal compliance.
2. When requested by the Company, Users shall submit identity verification documents, proof of address, and other necessary information.
3. If a User refuses identity verification, or if submitted information is false, incomplete, or suspicious, the Company may restrict or suspend order acceptance, purchase agency services, shipping, payment confirmation, account use, or other services.
4. If the Company determines, based on the results of identity verification, that continuing a transaction is inappropriate, the Company may refuse to provide the Service.

Purchase Agency Requests

1. Users shall request purchase agency services by entering product URLs, product names, sellers, quantities, specifications, colors, sizes, requested conditions, and other information necessary for purchase using the method prescribed by the Company.
2. If information entered by a User is incorrect, insufficient, or unclear, the Company may ask for confirmation.
3. The Company may refuse to accept a purchase agency request due to seller stock status, price changes, sales conditions, purchase restrictions, prohibited item concerns, or other reasons.
4. If the Company determines that the purchase is possible, it will present a quotation or invoice to the User.

Quotations

1. Quotations presented by the Company may include product costs, purchase agency fees, domestic shipping fees, and other actual or related expenses.
2. Quoted amounts may change due to seller price changes, stock status, exchange rates, shipping fees, service fees, additional work, or other circumstances.
3. Quotations may have an expiration date. A quotation may become invalid after its expiration date.
4. After the User approves a quotation and the Company confirms payment by the method designated by the Company, the Company will proceed with the purchase procedure.
5. Even after quotation approval, the purchase may not be possible due to seller stockouts, price changes, sales suspension, purchase restrictions, or other circumstances.

Payment

1. Users shall make payments in accordance with the invoice details presented by the Company and by the method designated by the Company.
2. Available payment methods shall include bank transfer, PayPal, Wise, crypto assets, and other methods designated by the Company.
3. Unless otherwise specified, remittance fees, payment processing fees, exchange fees, bank fees, and other costs related to payment shall be borne by the User.
4. The Company will proceed with purchase, shipping, or other necessary procedures after confirming receipt of payment.
5. Payment confirmation may take time.
6. If payment is not confirmed by the payment deadline, the Company may cancel the quotation, invoice, order, shipping procedure, or other relevant process.

Cancellation and Changes After Purchase

1. After the Company has purchased a product, cancellation, change, return, or refund due to the User's convenience is generally not allowed.
2. Even if the User no longer needs the product, selected the wrong size, color, or specification, or wishes to change the order after purchase, the Company will generally not provide a refund.
3. If the seller allows cancellation, return, or exchange, whether such handling is possible and the related costs, fees, shipping charges, and refund timing shall be subject to the seller's conditions.
4. If the Company handles return, exchange, or cancellation procedures on behalf of the User, additional fees or actual expenses may apply.
5. The Company shall not be liable if refunds are delayed or refused due to the circumstances of the seller, carrier, payment provider, financial institution, or other third party.

Purchase and Ownership of Products

1. The Company purchases products on behalf of Users based on Users' requests.
2. Ownership and risk of loss for products may vary depending on the seller, carrier, payment terms, purchase method, and other circumstances.
3. Even after the Company receives a product, if any unpaid fees remain, the Company may withhold shipment, delivery, or forwarding of the product.
4. If a User fails to fulfill payment obligations, the Company may store, dispose of, return, sell, discard, or take other reasonable measures regarding the product.

Product Confirmation and Inspection

1. Inspection conducted by the Company is basic and limited to checking appearance, quantity, product name, and obvious damage.
2. The Company does not guarantee authenticity, quality, performance, function, suitability, operation, size, color, material, legal compliance, or accuracy of seller descriptions.
3. The Company may be unable to inspect unopened items, sealed items, products requiring expert knowledge, electronics, precision equipment, branded goods, vehicle parts, quasi-medical products, or other products that the Company determines are difficult to inspect.
4. Even when a photo confirmation service is provided, confirmation is limited to what can be checked from the photos.

Prohibited Items

Users shall not request purchase agency, forwarding, or shipping of the following items or any items the Company deems inappropriate:

1. Items that violate laws or regulations
2. Items prohibited or restricted for import or export
3. Dangerous goods, explosives, flammable items, or hazardous substances
4. Weapons, firearms, ammunition, swords, or military-related goods
5. Narcotics, illegal drugs, or controlled substances
6. Counterfeit goods, imitation goods, pirated goods, or items infringing intellectual property rights
7. Stolen or illegally obtained goods
8. Cash, securities, financial instruments, prepaid cards, or similar items
9. Perishable foods, animals, plants, or items regulated under the Washington Convention
10. Medicines, medical devices, cosmetics, supplements, or similar items subject to import, export, or sales regulations
11. Adult items or other items that may cause issues with carriers or customs
12. Batteries, liquids, sprays, magnetic items, precision equipment, or other items subject to shipping restrictions
13. Items deemed inappropriate by the Company, carriers, customs, administrative authorities, or payment providers

Even after accepting an order or receiving a product, if the Company determines that the item is prohibited or high-risk, the Company may cancel the purchase, storage, shipment, return, disposal, transaction, or take other necessary measures.

Storage

1. After products arrive at the Company, the Company will store them for the period specified by the Company.
2. Storage periods, free storage periods, extended storage fees, and handling after expiration shall be subject to conditions separately specified by the Company.
3. If a User does not request shipping, make payment, or submit necessary information within the deadline, the Company may dispose of, discard, return, sell, or otherwise handle the products by reasonable means.
4. The Company shall not be liable for deterioration, damage, loss, or decline in value caused by long-term storage, except in cases of intentional misconduct or gross negligence by the Company.

Consolidation and Packing

1. Users may request consolidation of multiple products or packages using the method prescribed by the Company.
2. The Company may refuse consolidation depending on product shape, weight, size, material, danger, shipping conditions, risk of damage, or other factors.
3. The Company will perform reasonable packing but does not guarantee complete prevention of damage, pressure, deformation, damage to outer packaging, water exposure, opening by customs inspection, or similar events during shipping.
4. Additional costs may apply if special packing, additional materials, reinforcement, split shipping, or other handling is required.

International Shipping

1. The Company ships products to the designated address based on the User's instructions and shipping methods supported by the Company.
2. Available carriers, shipping fees, delivery time, tracking availability, and compensation coverage may vary depending on the carrier, destination country, product details, weight, size, customs status, and other factors.
3. Delivery times are estimates only and may be delayed due to shipping delays, customs delays, weather, disasters, strikes, conflicts, administrative procedures, carrier circumstances, or other reasons.
4. The Company shall not be liable for delays, loss, damage, return, confiscation, opening inspections, or additional costs caused by carriers or customs, except in cases of intentional misconduct or gross negligence by the Company.
5. If a carrier's compensation system applies, its scope shall be subject to the carrier's rules.

Customs Duties, Taxes, and Import Regulations

1. Customs duties, VAT, consumption tax, import taxes, customs clearance fees, storage fees, and other costs related to import shall be borne by the User.
2. Users shall check import regulations, customs rules, required documents, and prohibited or restricted items in the destination country or region at their own responsibility.
3. The Company shall not be liable if products are confiscated, returned, destroyed, delayed, or subject to additional taxation by customs or administrative authorities.
4. If the Company determines it necessary for customs clearance, the Company may provide product information, prices, purchase details, User information, and other necessary information to carriers, customs, or administrative authorities.

Shipping Quotations and Shipping Invoices

1. After products arrive at the Company, the Company will present a shipping quotation when necessary.
2. Shipping quotations may include international shipping fees, packing material costs, packing fees, consolidation fees, service fees, and other necessary costs.
3. After approving a quotation, the User shall pay the shipping cost by the method designated by the Company.
4. After confirming payment of the shipping cost, the Company will proceed with the shipping procedure.
5. Shipping quotation amounts may vary depending on actual weight, volumetric weight, carrier rates, packed size, destination country, fuel surcharge, and other factors.

JCP Points

1. JCP points are points that can be earned and used within the Service under conditions specified by the Company.
2. JCP point earning rates, usage conditions, expiration periods, eligible transactions, exchange rates, and other conditions shall be subject to rules separately specified by the Company.
3. JCP points cannot be refunded or exchanged for cash, crypto assets, electronic money, or any other monetary value.
4. JCP points may be used only within the scope permitted by the Company.
5. New JCP points for payments made using JCP points shall be calculated based on the amount actually paid. As a general rule, no new points are earned on the portion paid with points.
6. If there is fraudulent acquisition, unauthorized use, erroneous granting, system error, or violation of these Terms, the Company may cancel, expire, suspend, or restrict JCP points and may restrict the account.
7. The Company may change, suspend, or terminate the JCP point program when necessary.

Fees

1. Users shall pay purchase agency fees, shipping-related fees, consolidation fees, packing fees, storage fees, and other fees specified by the Company when using the Service.
2. Fee amounts, calculation methods, minimum fees, and applicable conditions shall follow the fee table displayed on the Service or the details shown on quotation or invoice screens.
3. The Company may change fees due to changes in service content, operating costs, external costs, exchange rates, carrier rates, or other factors.
4. Revised fees shall apply from the time they are displayed on the Service or from the time designated by the Company.

Refunds

1. If the Company determines before purchasing a product that the purchase cannot be made, the Company may refund the amount received after deducting refund-related fees, remittance fees, payment processing fees, exchange losses, and other actual costs.
2. Cancellation, return, or refund due to the User's convenience after product purchase is generally not allowed.
3. If a refund is made by a seller, carrier, payment provider, financial institution, or other third party, the Company will process the refund to the User within a reasonable period after actually receiving the refund from the third party.
4. The refund method shall be determined by the Company in a reasonable manner.
5. Refunds using crypto assets, international remittance, or payment providers may be subject to fees, exchange losses, network fees, or other costs.

User Responsibilities

Users shall be responsible for the following:

1. Accuracy of registration information, shipping address information, and order information
2. Confirmation of product details, specifications, legality, and importability
3. Confirmation of import regulations, customs duties, taxes, and required documents in the destination country
4. Management of payment deadlines, quotation deadlines, and storage deadlines
5. Management of account information
6. Confirmation of notices, emails, and information displayed on My Page
7. Compliance with these Terms and rules specified by the Company

Prohibited Acts

Users shall not engage in the following acts when using the Service:

1. Acts that violate laws or public order and morals
2. Providing false, inaccurate, or unauthorized third-party information
3. Impersonating another person
4. Engaging in fraudulent payment, fraudulent remittance, fraud, or money laundering
5. Requesting purchase or shipment of prohibited or restricted items
6. Infringing the rights of the Company, other users, or third parties
7. Unauthorized access to, or excessive burden on, the Service's systems, servers, or networks
8. Threats, abusive language, excessive demands, or obstruction of business toward Company staff
9. Acts that damage the Company's reputation
10. Use of the Service for unlawful or inappropriate purposes
11. Other acts deemed inappropriate by the Company

Suspension of Use and Account Restrictions

If the Company determines that a User falls under any of the following, the Company may, without prior notice, suspend order acceptance, suspend shipping, suspend the account, restrict use, cancel transactions, terminate the agreement, or take other necessary measures:

1. Violation of these Terms
2. False, incomplete, or suspicious registration information
3. Delayed payment, non-payment, chargeback, or fraudulent payment
4. Failure to comply with KYC or identity verification
5. Involvement with prohibited items or fraudulent transactions
6. Being deemed high risk by the Company, carriers, payment providers, administrative authorities, or other relevant parties
7. Long-term inability to contact the User
8. Other cases where the Company determines that continued provision of the Service is difficult or inappropriate

Changes, Suspension, or Termination of the Service

1. The Company may change the content, fees, functions, specifications, or conditions of the Service when necessary.
2. The Company may suspend or stop all or part of the Service due to system maintenance, failures, disasters, communication failures, suspension of external services, legal changes, administrative guidance, security issues, or other unavoidable circumstances.
3. The Company may terminate all or part of the Service at its discretion.
4. The Company shall not be liable for damages incurred by Users due to changes, suspension, stoppage, or termination under this Article, except in cases of intentional misconduct or gross negligence by the Company.

Disclaimer

1. The Company does not guarantee seller product information, stock, price, quality, authenticity, legality, performance, or suitability.
2. The Company shall not be liable for acts or omissions of sellers, carriers, customs, payment providers, financial institutions, external services, or other third parties.
3. The Company shall not be liable for shipping delays, customs delays, loss, damage, confiscation, returns, additional costs, exchange rate fluctuations, price changes, or stockouts, except in cases of intentional misconduct or gross negligence by the Company.
4. The Company shall not be liable for indirect damages, special damages, lost profits, or lost opportunities arising from use or inability to use the Service.
5. Even if the Company is held liable, the scope of liability shall be limited to the amount of fees paid by the User to the Company for the transaction directly related to the damage, except in cases of intentional misconduct or gross negligence by the Company.

Damages

If a User violates these Terms or causes damage to the Company, other users, or third parties through unlawful, fraudulent, or inappropriate acts, the User shall compensate for all damages, costs, attorney fees, investigation costs, response costs, and other losses.

Intellectual Property Rights

1. Trademarks, logos, designs, text, images, programs, data, systems, know-how, and all other intellectual property rights related to the Service belong to the Company or the rightful owners.
2. Users shall not reproduce, reprint, modify, distribute, sell, analyze, reverse engineer, or otherwise improperly use the contents of the Service without prior consent from the Company.

Notices

1. Notices from the Company to Users shall be made by display on the Service, email, My Page, chat, or any other method deemed appropriate by the Company.
2. Notices shall be deemed to have arrived when the Company sends or displays them to the registered email address or My Page.
3. The Company shall not be liable for any disadvantage suffered by a User due to failure to check notices.

Handling of Personal Information

The Company handles Users' personal information in accordance with the Privacy Policy separately established by the Company.

Changes to These Terms

1. The Company may change these Terms when there are changes in laws, changes to the Service, operational necessity, or other reasonable grounds.
2. Revised Terms shall take effect when posted on the Service or at the time designated by the Company.
3. If a User uses the Service after changes to these Terms, the User shall be deemed to have agreed to the revised Terms.

Prohibition of Assignment

Users shall not assign, transfer, pledge, or otherwise dispose of their status under these Terms or rights and obligations under these Terms to any third party without prior written consent from the Company.

Severability

If any part of these Terms is determined to be invalid or unenforceable under laws or regulations, the remaining provisions shall remain valid and enforceable.

Differences Between Language Versions

Governing Law and Jurisdiction

1. These Terms shall be interpreted in accordance with the laws of Georgia, where the Company is located, and any other applicable laws relevant to the areas where the Service is provided.
2. If any dispute arises in connection with the Service or these Terms, the court having jurisdiction over the location of the Company, or any other competent authority separately designated by the Company, shall have exclusive jurisdiction in the first instance.

Contact

For inquiries regarding these Terms, please contact us through the following contact information.