Terms of Service | JapanCart

Last Updated: July 10, 2026

Article 1 — Application of These Terms

These Terms of Service (the “Terms”) set forth the terms and conditions for using the purchase agency service “JapanCart” (the “Service”) operated by 1818 LLC (the “Company”).
These Terms apply to all users who use the Service. By using the Service, the user is deemed to have agreed to these Terms.
The Cancellation, Return and Refund Policy, Shipping and Storage Policy, Privacy Policy, Prohibited and Restricted Items Policy, Affiliate Terms, JCP-related conditions, pricing and payment conditions, and any other terms separately displayed or notified by the Company on the Service constitute part of these Terms.
If there is any inconsistency between these Terms and any individual conditions, quotations, invoices, notices, or information displayed in the user’s My Page, the individually presented conditions shall prevail for the relevant transaction.

Article 2 — Description of the Service

The Service is a purchase agency service through which the Company, upon request from a user, purchases products from Japanese e-commerce websites, stores, auctions, flea market services, or other sellers, and arranges receipt, inspection, storage, packaging, and international shipment of such products.
The Company is not the seller, manufacturer, importer, guarantor, or shipping carrier of the products. The Company acts as a purchase agent and provides related administrative services based on the user’s request.
Product quality, performance, authenticity, legality, suitability, warranty, stock availability, price, shipping availability, sales conditions, and other matters relating to products or sellers are, in principle, subject to the conditions of the relevant store, seller, manufacturer, shipping carrier, or other third party.
The Company may change the content of the Service, eligible products, shipping methods, payment methods, fees, and terms of use as necessary for service operation.

Article 3 — Contractual Relationship

The contract formed between the user and the Company is a contract relating to purchase agency, receipt, storage, inspection, packaging, international shipping arrangements, and other services related to the Service.
The sales contract for the product itself is, in principle, formed with the store, seller, e-commerce website, manufacturer, or other third party, and the Company is not the seller of the product.
In providing the Service, the Company may use contractors, warehouses, shipping carriers, payment service providers, system providers, and other third parties located in or outside Japan.
The user agrees that the Company may outsource operations to third parties to the extent necessary for providing the Service.

Article 4 — Membership Registration and Account

Users shall register as members by the method prescribed by the Company in order to use the Service.
Users shall provide true, accurate, and up-to-date information as registration information.
If any registration information changes, the user shall promptly update such information by the method prescribed by the Company.
The Company shall not be liable for any damage, delay, or additional cost arising from incorrect registration information, failure to update information, false information, inability to contact the user, undelivered emails, incorrect addresses, or other circumstances attributable to the user.
Users shall manage their accounts, passwords, and authentication information at their own responsibility.
Any operation, purchase request, payment, approval, application, or other act performed through the user’s account shall be deemed to have been performed by the user.
Users shall not transfer, lend, share, or sell their accounts to any third party.

Article 5 — Identity Verification

The Company may require users to complete identity verification when necessary for legal compliance, prevention of unauthorized use, AML/CFT, economic sanctions compliance, payment security, high-value transactions, shipping destination verification, affiliate reward payment, or other necessary purposes.
If the Company requests identity verification, the user shall provide identification documents, proof of address, payment information, transaction purpose, shipping destination information, and other information reasonably deemed necessary by the Company by the method prescribed by the Company.
If the user does not comply with identity verification, or if the Company determines that identity verification cannot be completed, the Company may suspend or refuse all or part of the Service, including order acceptance, purchase agency, shipment, refund, JCP use, affiliate reward payment, and account use.
The handling of identity verification documents and other personal information shall be governed by the Company’s Privacy Policy.

Article 6 — Purchase Requests and Quotations

Users shall submit purchase requests by entering the product URL, product name, quantity, size, color, model number, desired conditions, shipping destination, and other necessary information by the method prescribed by the Company.
Users shall confirm, at their own responsibility, that the request details are accurate, that the product can be imported into the destination country, and that the product does not fall under prohibited or restricted items.
Based on the user’s request, the Company may provide a quotation including product price, domestic shipping fee, purchase agency fee, inspection fee, packaging fee, international shipping fee, and other necessary costs.
A quotation is based on the price, stock availability, exchange rate, sales conditions, shipping conditions, and other information available at the time of presentation, and does not guarantee final purchase or shipment.
The quotation may change due to changes in store prices, stock shortages, sales termination, purchase limits, payment method restrictions, shipping restrictions, end of campaigns, exchange rate fluctuations, or other circumstances.
After the user approves the quotation and the Company confirms the required payment, the Company will proceed with the purchase process. However, even after the Company begins the purchase process, the product may not be purchasable due to circumstances involving the seller or other third parties.

Article 7 — Payment and Costs

Users shall pay the product price, domestic shipping fee, international shipping fee, purchase agency fee, payment fee, inspection fee, photo shooting fee, packaging fee, packaging material fee, storage fee, return shipping fee, disposal fee, additional work fee, and any other costs presented by the Company in connection with the use of the Service.
Service fees, commissions, minimum fees, calculation methods, payment deadlines, and applicable conditions shall be governed by the conditions displayed on the pricing page, My Page, quotations, invoices, notices, individual guidance, or other methods used by the Company.
Product prices, domestic shipping fees, international shipping fees, customs duties, VAT, import taxes, customs clearance fees, shipping carrier fees, seller fees, payment service provider fees, bank fees, and other costs payable to third parties shall be borne by the user.
Exchange rates, remittance fees, payment fees, bank fees, chargeback costs, and other payment-related costs shall be borne by the user.
If the user fails to make payment by the specified deadline, the Company may suspend all or part of the Service, including orders, shipments, storage, additional work, refunds, JCP use, and affiliate reward payments.
If there are unpaid amounts, the Company may offset them against refund amounts, JCP, affiliate rewards, or any other amount payable by the Company to the user.

Article 8 — Order Completion and Cancellation

When the user approves a quotation, the Company confirms the required payment, and the Company places an order with a store or other third party, the procedure relating to the purchase request will proceed.
After the Company places an order with a store or other third party, cancellation, modification, return, exchange, or refund due to user convenience is, in principle, not possible.
Even before the Company places an order, if research, quotation preparation, payment processing, arrangement, or other work has already begun, any fees, actual costs, payment fees, exchange losses, and other costs already incurred may not be refundable.
If the seller does not accept the purchase due to order cancellation, stock shortage, sales termination, price change, refusal of sale, or other reasons, the Company will respond by refund, JCP credit, alternative proposal, requotation, or other reasonable method.
Details regarding cancellation, return, exchange, and refund shall be governed by the Cancellation, Return and Refund Policy separately established by the Company.

Article 9 — Product Information and Purchase Availability

Users shall confirm product information, size, color, model number, specifications, compatible models, compatibility, material, quantity, sales conditions, warranty conditions, return conditions, shipping availability, and import availability at their own responsibility.
The Company provides purchase agency services based on the product URL, product information, and desired conditions specified by the user, and shall not be liable for damage arising from the user’s selection, insufficient confirmation, misunderstanding of product information, or errors in seller descriptions.
The Company does not guarantee that a product is authentic, suitable for the user’s purpose, legally importable or usable in the destination country, or consistent with the seller’s description.
The Company may refuse to purchase, store, or ship prohibited items, restricted items, dangerous goods, counterfeit goods, goods suspected of infringing intellectual property rights, goods suspected of violating laws or regulations, goods not handled by shipping carriers, or goods otherwise deemed inappropriate by the Company.
If, after purchase or receipt, the Company determines that a product is prohibited or restricted, the Company may suspend shipment, return or dispose of the product, suspend the account, report to relevant authorities, or take other necessary measures.

Article 10 — Inspection and Photo Shooting

Inspection performed by the Company is, in principle, limited to simple inspection within a range reasonably confirmable by the Company, such as external appearance, quantity, obvious damage, product name, model number, and obvious match or mismatch with the order details.
The Company does not perform operation checks, expert inspections, authenticity appraisals, quality guarantees, performance guarantees, ingredient inspections, internal inspections, or complete accessory checks.
Even if photos are taken, such images are supplementary information for the user to confirm product condition and do not guarantee product condition, quality, authenticity, operation, or absence of defects.
For unopened items, sealed items, warranty-covered items, collector items, or items whose value may decrease if opened, the Company may refrain from opening them unless expressly requested by the user or deemed necessary by the Company.
If the user requests detailed inspection, photo shooting, additional confirmation, or special work, the user shall request it by the method prescribed by the Company. Additional fees may apply.

Article 11 — Storage

Storage of products by the Company is temporary storage incidental to purchase agency, inspection, packaging, and international shipping arrangements.
The Company does not provide long-term storage, temperature control, humidity control, pest control, mold prevention, fire resistance, waterproofing, security, or other specialized warehouse storage services.
Free storage periods, paid storage periods, storage fees, calculation methods, payment deadlines, and handling after expiration are not fixed in these Terms. The latest conditions displayed in the Shipping and Storage Policy, My Page, pricing page, service screen, invoice, notice, or individual guidance shall apply.
Users shall confirm storage deadlines, storage fees, and payment deadlines displayed in My Page or otherwise by the Company at their own responsibility.
If the storage period expires, the Company may charge paid storage fees, suspend shipment, suspend additional work, return, dispose of, sell, donate, or otherwise reasonably handle the product.
Return shipping costs, disposal costs, handling costs, storage fees, work fees, unpaid amounts, and other costs required for the measures set forth in the preceding paragraph shall be borne by the user.
Details regarding storage shall be governed by the Shipping and Storage Policy separately established by the Company.

Article 12 — Packaging and International Shipping

The Company will package products in a reasonable manner, taking into account product characteristics, quantity, weight, size, shipping carrier requirements, packaging material availability, international shipping safety, and other conditions.
Packaging method, consolidation, split shipment, reinforcement, cushioning material, box selection, compression, opening, and repackaging shall be determined by the Company.
If the user requests special packaging, the user shall request it in advance. However, the Company does not guarantee that all such requests can be fulfilled.
The Company will arrange international shipment through DHL, FedEx, EMS, or other shipping carriers deemed available by the Company.
Available shipping carriers, shipping methods, fees, destination countries, delivery times, tracking availability, insurance conditions, and weight or size limits vary depending on the shipping carrier, destination country, product contents, timing, and other conditions.
Estimated delivery dates, arrival dates, and customs clearance times are only estimates and are not guaranteed.
Details regarding international shipping shall be governed by the Shipping and Storage Policy separately established by the Company.

Article 13 — Customs Duties, Import Taxes and Customs Clearance

Customs duties, VAT, import taxes, customs clearance fees, storage fees, inspection fees, and other import-related costs incurred in the destination country shall be borne entirely by the user.
Users shall confirm at their own responsibility whether the requested product can be imported into the destination country and whether there are any quantity restrictions, age restrictions, permits, customs regulations, or legal restrictions.
Products may be inspected, opened, held, returned, confiscated, disposed of, taxed, or subject to requests for additional documents by customs, shipping carriers, or administrative authorities.
If a product is confiscated, disposed of, returned, or refused import by customs or administrative authorities, the Company shall have no obligation to refund the user.
Users shall not request false declarations, under-declarations, inappropriate declarations, or any request that violates laws or regulations regarding product price, product name, quantity, contents, or purpose.
The Company will refuse any request for false declarations, under-declarations, inappropriate product name declarations, illegal import/export, or improper customs clearance.

Article 14 — Cancellation, Return and Refund

After the Company places an order with a store, seller, e-commerce website, or other third party, cancellation, return, exchange, or refund due to user convenience is, in principle, not possible.
Purchase agency fees, payment fees, inspection fees, photo shooting fees, packaging fees, storage fees, additional work fees, and other service fees and actual costs already incurred are, in principle, non-refundable.
Product prices, domestic shipping fees, international shipping fees, fees paid to sellers, fees paid to shipping carriers, fees paid to payment service providers, and other fees paid to third parties shall not be refunded unless the Company actually receives a refund or compensation from such third party.
Amounts not yet paid by the Company to third parties, amounts resulting from the Company’s erroneous billing, overpayment, or duplicate billing may be adjusted by refund, offset, JCP credit, or other reasonable method at the Company’s discretion.
Even when a refund is made, the Company may deduct unpaid amounts, fees, return shipping costs, storage fees, payment fees, exchange losses, remittance fees, and other deductible costs.
Details regarding cancellation, return, exchange, and refund shall be governed by the Cancellation, Return and Refund Policy separately established by the Company.

Article 15 — Payment Delay, Non-Payment and Disposal

If the user does not make payment, approval, contact, identity verification, shipping request, or other necessary action by the deadline specified by the Company, the Company may suspend or hold the provision of the Service.
If there are unpaid amounts, the Company may suspend all or part of the Service, including order acceptance, purchase agency, shipment, storage, inspection, photo shooting, packaging, refund, JCP use, and affiliate reward payment.
If there is long-term non-payment, inability to contact the user, expiration of the storage period, inability to continue storage, product deterioration, danger, legal violation, interference with warehouse operation, or other reasonable reason, the Company may notify the user and return, dispose of, sell, donate, or otherwise reasonably handle the product.
Costs required for the disposal or other handling set forth in the preceding paragraph shall be borne by the user.
If any proceeds are obtained through disposal, the Company may apply such proceeds to unpaid amounts, storage fees, return shipping costs, disposal costs, handling fees, and other costs borne by the user.
If unpaid amounts remain after disposal, the user shall remain obligated to pay such unpaid amounts.

Article 16 — JCP Points

JCP is a proprietary point system granted or managed by the Company within the Service.
JCP may be used only for payments, discounts, adjustments, or other purposes approved by the Company within the Service.
JCP is not cash, electronic money, cryptocurrency, prepaid payment instrument, or any substitute for legal currency.
Unless expressly permitted by the Company, JCP may not be exchanged for cash, refunded, transferred, sold, pledged, or used by any third party.
The validity period of JCP is 24 months from the user’s last activity date. Last activity includes JCP grant, JCP use, order, payment, shipping request, and any other activity recognized by the Company as activity on the Service.
JCP that has expired shall be forfeited, and the user may not request cash conversion, refund, compensation, or any other claim for expired JCP.
If there is erroneous grant, fraudulent acquisition, unauthorized use, cancellation, refund, transaction cancellation, system error, or other reasonable reason, the Company may cancel JCP grants, correct balances, suspend use, or process expiration.
Detailed conditions regarding JCP shall be governed by JCP-related conditions, My Page, notices, or other information displayed by the Company.

Article 17 — Affiliate Program

The Company may provide an affiliate program in relation to the Service.
Participation requirements, screening, referral methods, reward calculation, approval conditions, withdrawal conditions, prohibited acts, payment methods, cancellation conditions, and other details of the affiliate program shall be governed by the Affiliate Terms, My Page, notices, or individual guidance separately established by the Company.
If the Company determines that there has been fraudulent referral, self-referral, false registration, spam, misleading display, brand damage, prohibited advertising, legal violation, or other inappropriate conduct, the Company may cancel rewards, withhold payment, suspend the account, revoke participation eligibility, or take other necessary measures.
Affiliate rewards shall arise only when approved by the Company and when the payment conditions are satisfied.

Article 18 — Prohibited Acts

Users shall not engage in any of the following acts when using the Service:

Providing false, inaccurate, or third-party information;
Registration, payment, or identity verification under another person’s name or a fictitious name;
Fraudulent payment, chargeback abuse, or fraudulent transactions;
Requesting the purchase of prohibited or restricted items;
Requesting the purchase of illegal goods, counterfeit goods, goods infringing intellectual property rights, stolen goods, dangerous goods, or regulated goods;
False declarations, under-declarations, inappropriate product name declarations, or illegal customs clearance requests;
Acts violating economic sanctions, AML/CFT, or import/export regulations;
Acts causing damage to the Company, sellers, shipping carriers, payment service providers, other users, or other third parties;
Acts infringing intellectual property rights, reputation, credit, privacy, or business interests of the Company or third parties;
Unauthorized access, reverse engineering, scraping, excessive access, or acts causing system failures;
Spam, nuisance acts, threats, abusive language, defamation, or business interference;
Transfer, lending, sharing, or sale of accounts;
Acts violating these Terms, related policies, laws and regulations, or public order and morals;
Any other act deemed inappropriate by the Company.

Article 19 — Suspension of Use and Account Deletion

If a user violates or is suspected of violating these Terms or related policies, the Company may, without prior notice, suspend order acceptance, purchase agency, shipment, payment, refund, JCP use, affiliate reward payment, account use, or delete the account.
If a user has not used the Service for a long period, registration information is inaccurate, the user cannot be contacted, unauthorized use is suspected, or the Company otherwise deems it necessary, the Company may restrict or suspend account use.
Even after account suspension or deletion, the user’s obligations under these Terms, including unpaid amounts, liability for damages, return shipping costs, storage fees, and other obligations, shall not be extinguished.
The Company shall not be liable for any damage incurred by the user due to measures taken under this Article, except in cases of willful misconduct or gross negligence by the Company.

Article 20 — Intellectual Property Rights

All intellectual property rights relating to the Service, including websites, systems, designs, logos, texts, images, videos, programs, databases, trademarks, and service names, belong to the Company or legitimate rights holders.
Users shall not reproduce, reprint, modify, distribute, sell, publish, or otherwise use content relating to the Service without prior written consent from the Company.
With respect to reviews, comments, images, inquiries, feedback, and other information provided by users to the Company, the Company may use such information for service improvement, advertising, guidance, and analysis in a form that does not identify individuals or within the scope consented to by the user.

Article 21 — Personal Information

The Company obtains and uses users’ personal information for purposes necessary for providing the Service, identity verification, order management, shipping, payment, support, fraud prevention, legal compliance, service improvement, and other necessary purposes.
Personal information obtained by the Company may include name, email address, phone number, address, shipping destination information, identity verification documents, payment information, order information, inquiry details, IP address, device information, Cookie information, log information, and other information related to use of the Service.
Details regarding the handling, storage, third-party provision, use of external services, user rights, and other matters relating to personal information shall be governed by the Privacy Policy separately established by the Company.

Article 22 — External Services

The Service may integrate with payment service providers, shipping carriers, email delivery services, cloud services, identity verification services, analytics tools, and other external services.
Use of external services shall be subject to the terms of service, privacy policies, fees, restrictions, failures, and decisions of the relevant external service providers.
The Company shall not be liable for damage incurred by users due to failures, suspension, delays, specification changes, account restrictions, payment refusals, shipping refusals, information leaks, or other circumstances beyond the Company’s control involving external service providers, except in cases of willful misconduct or gross negligence by the Company.

Article 23 — Economic Sanctions, AML/CFT and Fraud Prevention

The Company may check users, transactions, payments, shipping destinations, products, and related parties to the extent necessary for economic sanctions compliance, AML/CFT, fraud prevention, import/export regulations, payment security, and other legal compliance purposes.
If the Company determines that a user or transaction may involve sanctioned persons, anti-social forces, unauthorized use, fraud, money laundering, terrorist financing, illegal import/export, prohibited item transactions, or other inappropriate transactions, the Company may suspend transactions, withhold payments, withhold refunds, suspend shipment, request identity verification, report to relevant authorities, or take other necessary measures.
Users shall cooperate with the provision of information, verification, and procedures that the Company deems necessary for legal compliance and fraud prevention.
If the user does not cooperate, or if the Company determines that the risk cannot be resolved, the Company may refuse or suspend provision of the Service.

Article 24 — Changes, Suspension and Termination of the Service

The Company may change, suspend, or terminate all or part of the Service for reasons such as operational necessity, system maintenance, security measures, legal changes, changes to external services, changes to shipping carrier conditions, business decisions, or other reasonable reasons.
When changing, suspending, or terminating the Service, the Company will provide prior notice to the extent possible. However, in urgent cases, cases requiring security measures, cases caused by third-party circumstances, or other unavoidable cases, the Company may change, suspend, or terminate the Service without prior notice.
The Company shall not be liable for any damage incurred by users due to changes, suspension, or termination of the Service, except in cases of willful misconduct or gross negligence by the Company.

Article 25 — Disclaimers and Scope of Liability

The Company does not guarantee product quality, performance, authenticity, legality, suitability, durability, safety, warranty, seller descriptions, stock availability, price, shipping availability, or import availability.
The Company shall not be liable for acts, omissions, decisions, delays, errors, or failures of sellers, e-commerce websites, manufacturers, shipping carriers, payment service providers, customs, administrative authorities, external service providers, or other third parties, except in cases of willful misconduct or gross negligence by the Company.
The Company shall not be liable for damage arising from shipping delays, customs delays, confiscation, disposal or return by customs, customs duties or taxes, refusal of compensation by shipping carriers, refusal of returns by sellers, product defects, counterfeit goods, discrepancies in descriptions, insufficient confirmation by the user, incorrect addresses, inability to contact the user, or payment delays, except in cases of willful misconduct or gross negligence by the Company.
Even if the Company is liable to the user, the Company’s liability shall be limited to the amount of the purchase agency fee paid by the user to the Company for the transaction that caused the damage, except in cases of willful misconduct or gross negligence by the Company, or where limitation of liability is not permitted under applicable law.
The Company shall not be liable for indirect damages, special damages, incidental damages, lost profits, loss of business opportunities, loss of resale profits, damage to reputation, emotional distress, data loss, or claims from third parties, except in cases of willful misconduct or gross negligence by the Company.

Article 26 — Compensation for Damages

If the user violates these Terms or related policies and causes damage, costs, claims, penalties, fees, attorney fees, or other burdens to the Company, sellers, shipping carriers, payment service providers, other users, or other third parties, the user shall compensate the Company for such damage and costs.
If the Company incurs damage or costs due to false declarations, fraudulent payment, requests for prohibited items, illegal customs clearance requests, incorrect addresses, refusal to receive goods, non-payment of customs duties, refusal of identity verification, unauthorized use, or other causes attributable to the user, the user shall compensate the Company for such damage and costs.

Article 27 — Notices

Notices from the Company to users shall be made by My Page, email to the registered email address, display on the Service screen, support function, or other method deemed appropriate by the Company.
If the Company sends a notice to the registered email address, even if the email is not delivered, classified as spam, affected by an incorrect email address, receiving settings, communication failure, or the user’s failure to check it, the notice shall be deemed to have been made when the Company sends it in a normally transmittable state.
Users shall confirm My Page, notices, invoices, quotations, storage deadlines, payment deadlines, shipping status, and other important information at their own responsibility.

Article 28 — Changes to These Terms

The Company may change these Terms for reasonable reasons, including legal changes, service changes, fee changes, operational necessity, changes in external service conditions, user protection, fraud prevention, or other reasonable reasons.
When changing these Terms, the Company will notify users of the changes and effective date by service screen, My Page, email, or other method deemed appropriate by the Company.
If the user uses the Service after the effective date of the changed Terms, the user shall be deemed to have agreed to the changed Terms.
Users who do not agree to the changes may not use the Service after the effective date.

Article 29 — Prohibition of Assignment

Users may not assign, transfer, pledge, or succeed to any status, rights, obligations, account, JCP, refund claim, affiliate reward claim, or any other rights or obligations relating to the Service to any third party without prior written consent from the Company.
If necessary for business transfer, company split, merger, business succession, or other business reasons relating to the Service, the Company may transfer its status, rights and obligations under these Terms, user information, and other information relating to the Service to a third party.

Article 30 — Severability

If any provision or part of these Terms is determined to be invalid, illegal, or unenforceable by law, court, or other competent authority, the remaining provisions and the remaining parts of such provision shall continue to be valid.
Any provision determined to be invalid, illegal, or unenforceable shall be replaced by valid content that most closely reflects the purpose of such provision.

Article 31 — Governing Law

These Terms, the Service, and all relationships between the user and the Company shall be governed by and interpreted in accordance with the laws of Georgia.

Article 32 — Jurisdiction

If any dispute arises in connection with these Terms, the Service, or any transaction between the user and the Company, the competent court in Tbilisi, Georgia shall have exclusive jurisdiction as the court of first instance.

Article 33 — Governing Language

The Georgian version of these Terms shall be the governing and authoritative version.
The Japanese, English, and Russian versions are translations prepared for the convenience and understanding of users.
If there is any inconsistency, conflict, or difference in interpretation among language versions, the Georgian version shall prevail, except where otherwise required by applicable law.

Article 34 — Contact

Inquiries regarding these Terms shall be made through the inquiry form, support function, email address, or other method designated by the Company.

Article 35 — Related Policies

In addition to these Terms, the following related policies and conditions apply to the Service:
Cancellation, Return and Refund Policy
Shipping and Storage Policy
Privacy Policy
Prohibited and Restricted Items Policy
Affiliate Terms
JCP-related conditions
Pricing and Payment Conditions
Other conditions displayed on the Service or individually notified by the Company
Even if related policies have not yet been prepared or published, conditions reasonably presented by the Company, including My Page, quotations, invoices, notices, individual guidance, and support responses from the Company, shall apply to the relevant transaction.
Users shall review these Terms and related policies before using the Service.