How JapanCart
Works
Get products from Japan in just 5 simple steps.
JapanCart supports the entire process from purchasing your item in Japan to international shipping.
You do not need to handle complicated procedures yourself.
How JapanCart Works
Each step explained in detail. Questions? Our support team is always ready.
Send Us the Product You Want
Send us the URL of the Japanese product you want to buy.
Find the item you want on Amazon Japan, Rakuten, Yahoo! Shopping, Mercari, official brand stores, or other Japanese websites.
Send the product URL to JapanCart.
Products listed directly on JapanCart may also be ordered through the site.
Review Your Quote & Make Payment
JapanCart checks the price, availability, domestic shipping cost, and whether the item can be shipped internationally, then sends you a quote.
JapanCart checks:
- Product price
- Availability
- Domestic shipping cost in Japan
- Purchase conditions
- Whether the item can be shipped internationally
After the check is complete, we send you a quote. Review the details and make payment if everything is correct.
JapanCart Purchases the Item in Japan
After payment is confirmed, JapanCart purchases the item on your behalf.
After payment is confirmed, JapanCart places the order with the seller on your behalf.
The item is shipped from the seller to our warehouse in Japan.
JapanCart handles the purchase process with the seller.
Check the Item & Choose Shipping
Once the item arrives at our warehouse in Japan, you can review the product photos and choose your delivery address and shipping method.
Once the item arrives at our warehouse, we check the package.
You can review product photos in your account.
Then choose:
- Delivery address
- Shipping method
JapanCart checks the weight and dimensions and prepares the international shipping quote.
Pay International Shipping & Receive Your Package
After the international shipping fee is paid, we ship your package from Japan and provide a tracking number.
Review and pay the international shipping fee.
After payment is confirmed, JapanCart packs and ships the item from Japan.
We provide a tracking number after shipment.
Then simply wait for your package to arrive.
3 Carriers Compared
Final costs calculated after actual measurement. All options include full tracking and insurance.
DHL Express
- Real-time tracking
- Insurance included
- Customs support
FedEx Priority
- Real-time tracking
- Insurance included
- Customs support
EMS (Japan Post)
- Real-time tracking
- Insurance included
- Varies by country
International shipping cost is confirmed after actual measurement
Any shipping estimate provided before arrival is for reference only. The final international shipping cost is calculated from the actual weight and dimensions after repacking at our Japan warehouse. We always confirm the final cost with you before shipping.
Everything in
One Dashboard
Order status, package tracking, quotes, invoices, and rewards — all in real-time from your personal dashboard.
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Real-time notifications (arrival, dispatch, actions needed)
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Package photo gallery
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Unified quote and invoice management
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Rewards points balance and rank
Priority Purchase
Jump to the Front
For limited items, hot drops, and sale events — Priority Purchase ensures your order is processed at the top of the queue, before all other orders.
6 Guarantees
That Protect You
JapanCart is designed to eliminate every concern you might have.
Every Package Insured
Insurance included with all DHL, FedEx and EMS shipments automatically
Real-Time Tracking
Track every shipment live from your personal dashboard at any time
Photo Verification
Photos uploaded to your dashboard so you can verify item condition remotely
Smart Repacking
Domestic packaging removed and items repacked for international shipping efficiency
Pre-Shipment Approval
We never ship without your approval. Full cost transparency before dispatch
Japan Business Day Service
Japan-based team handles purchases on Japanese business days, weekdays only
Frequently Asked
Questions
The international shipping cost is finalized after your items arrive at our Japan warehouse and are measured after repacking. We send you a 3-carrier comparison (DHL / FedEx / EMS) based on actual measurements, and we only ship after you approve.
Absolutely. Our Japan-based staff handles all Japanese communication and purchases using Japanese payment methods. You only need to use your dashboard in your preferred language.
Amazon Japan, Rakuten, Yahoo! Shopping, Mercari, brand official stores, and virtually any Japanese e-commerce site — including those that don't accept foreign credit cards.
As soon as your package arrives at our Japan warehouse, staff photograph it from multiple angles and upload the images to your dashboard so you can inspect the condition remotely.
Never. We will never dispatch your package without your explicit approval. After the final shipping cost is determined, we send it to your dashboard and wait for your "Yes" before shipping. This is non-negotiable.
Start Shopping Japan
Today
Free to join, no monthly fees. Just send a product URL and we handle everything else.