Shipping and Storage Policy

Last Updated: July 10, 2026

Article 1 — Purpose of This Policy

This Shipping and Storage Policy (the “Policy”) sets forth the handling of product receipt, storage, inspection, photo shooting, packaging, international shipment, shipping quotations, storage deadlines, unpaid packages, and related costs in connection with the purchase agency service “JapanCart” (the “Service”) operated by 1818 LLC (the “Company”).
This Policy constitutes part of the JapanCart Terms of Service. Matters not provided for in this Policy shall be governed by the JapanCart Terms of Service, Pricing and Payment Conditions, Cancellation, Return and Refund Policy, Prohibited and Restricted Items Policy, Privacy Policy, and other related policies established by the Company.
The Service is not a general shipping carrier service or warehouse storage service. It is a service that provides temporary storage, inspection, packaging, and international shipping arrangements incidental to the purchase agency of Japanese products.

Article 2 — Receipt of Products

The Company receives products purchased based on the user’s request, or products that the Company has agreed to receive, at warehouses, contractors, shipping bases, or other locations designated by the Company in Japan.
The date of receipt of a product shall be based on the date on which the Company or its contractor actually receives the product and confirms or registers it in the system.
Products may arrive late, be delivered in multiple shipments, be misdelivered, or be unable to be received due to circumstances involving stores, shipping carriers, sellers, or other third parties.
The Company does not guarantee the expected arrival date of products, the shipping date from the seller, or domestic delivery status within Japan.
If product identification, order number, tracking number, user information, or other necessary information is insufficient, the Company may hold the registration, storage, inspection, or shipment of the product.

Article 3 — Nature of Storage

Storage of products by the Company is temporary storage incidental to purchase agency, inspection, packaging, and international shipping arrangements under the Service.
The Company does not provide long-term storage, temperature control, humidity control, pest control, mold prevention, fire resistance, waterproofing, security, or other specialized warehouse storage services.
The Company may refuse to store products or limit the storage period due to product nature, size, weight, danger, perishability, laws and regulations, warehouse conditions, shipping carrier conditions, or other reasons.
With respect to food, liquids, cosmetics, batteries, precision devices, fragile items, high-value items, collector items, temperature- or humidity-sensitive items, and other items that carry storage risks, the Company does not guarantee that such items will be maintained in the same condition as ordinary products.

Article 4 — Free Storage Period

The free storage period may vary depending on the user’s plan, product type, warehouse conditions, campaigns, individual guidance, and other conditions.
The specific number of days of the free storage period is not fixed in this Policy. The latest conditions displayed in My Page, the pricing page, service screen, invoice, notice, or individual guidance shall apply.
Users shall confirm storage deadlines displayed in My Page or otherwise by the Company at their own responsibility.
The Company may send storage deadline notices, reminders, or emails, but does not guarantee that such notices will always be delivered or that such notices will always be sent.
Even if the user does not check the notice, the email is classified as spam, the registered email address contains errors, a communication failure occurs, or the user does not check My Page, the storage deadline and storage conditions displayed in My Page, the pricing page, invoice, notice, or individual guidance shall remain valid and applicable.

Article 5 — Paid Storage Period and Storage Fees

The Company may charge paid storage fees for products whose free storage period has expired.
The paid storage period, storage fees, calculation method, billing unit, applicable period, payment deadline, and handling after expiration are not fixed in this Policy as fixed amounts or fixed periods. The latest conditions displayed in My Page, the pricing page, service screen, invoice, notice, or individual guidance shall apply.
Storage fees may be calculated per product, per package, per day, by weight or size, by plan, or by any other method reasonably determined by the Company.
Users are responsible for confirming the storage fees, storage deadlines, payment deadlines, and handling after expiration displayed in My Page, the pricing page, invoice, notice, or individual guidance.
The Company may change the amount of storage fees, calculation method, free storage period, paid storage period, or storage conditions for reasonable reasons, including warehouse costs, exchange rates, prices, shipping carrier conditions, and operational needs of the Service.
Changed storage fees or storage conditions shall apply from the time they are displayed on the service screen, My Page, pricing page, invoice, notice, or individual guidance.

Article 6 — Handling After Expiration of Storage Period

If the user does not request shipment, make payment, contact the Company, complete storage extension procedures, or take other necessary actions after the storage deadline has passed, the Company may hold or suspend shipment, delivery, additional purchases, consolidation, photo shooting, support, or other processing of the relevant product.
For products whose storage period has expired, the Company may take the following measures after notifying the user by My Page, email, notice, invoice, support function, or other method reasonably deemed appropriate by the Company.
Charging paid storage fees
Suspending shipment or additional work
Restricting consolidation or split shipment
Returning the product
Disposing of the product
Selling the product
Donating the product
Other reasonable handling
Return shipping costs, disposal costs, handling costs, storage fees, work fees, commissions, unpaid amounts, and all other costs required for the measures set forth in the preceding paragraph shall be borne entirely by the user.
If there are refund amounts, JCP, affiliate rewards, or any other amounts payable by the Company to the user, the Company may offset such amounts against unpaid amounts, storage fees, disposal costs, return shipping costs, disposal fees, and other amounts payable by the user.
If there is long-term non-payment, inability to contact the user, inability to continue storage, product deterioration, danger, legal violation, interference with warehouse operation, or any other circumstances under which the Company reasonably determines that continued storage is difficult, the Company may refuse to continue storing the product.
If the Company returns, disposes of, sells, donates, or otherwise handles the product under this Article, the user may not make any claim for refund, compensation, damages, or other relief regarding the product, except in cases of willful misconduct or gross negligence by the Company.

Article 7 — Inspection

Inspection performed by the Company is, in principle, limited to simple inspection within a range reasonably confirmable by the Company, such as external appearance, quantity, obvious damage, product name, model number, and obvious match or mismatch with the order details.
The Company does not guarantee any of the following.
Product operation
Authenticity
Performance
Quality
Ingredients or components
Professional suitability
Size suitability
Exact color match
Completeness of accessories
Internal condition
Absence of hidden defects
The Company may refrain from opening unopened items, sealed items, warranty-covered items, collector items, or items whose value may decrease if opened, unless expressly requested by the user or deemed necessary by the Company.
If the user requests detailed inspection, photo shooting, quantity confirmation, confirmation of specific parts, or other additional work, the Company may perform such work to the extent possible. In such cases, additional fees may apply.
Inspection or photo shooting by the Company does not guarantee the complete condition, quality, authenticity, function, or absence of defects of the product.

Article 8 — Photo Shooting

The Company may photograph products at the user’s request or at the Company’s discretion and display such photos in My Page or by other methods designated by the Company.
Photo shooting is a supplementary service for users to confirm product condition and does not guarantee the condition of the product beyond what is shown in the photographed images.
Due to shooting environment, lighting, angle, resolution, packaging condition, monitor display, color settings, and other reasons, the actual product may appear different from the photos in terms of color, texture, size impression, or condition.
The Company does not guarantee scratches, stains, deterioration, malfunction, missing accessories, hidden defects, or other issues not shown in the photos.

Article 9 — Packaging

The Company will package products in a reasonable manner, taking into account product characteristics, quantity, weight, size, shipping carrier conditions, availability of packaging materials, safety for international shipping, and other conditions.
Packaging method, consolidation, split shipment, reinforcement, cushioning materials, box selection, compression, opening, and repackaging shall be determined by the Company.
If the user requests special packaging, the user shall request it from the Company in advance. However, the Company does not guarantee that all requests can be accommodated.
Special packaging, reinforcement, additional materials, large items, fragile items, consolidation of multiple products, split shipment, and other additional work may incur additional fees.
The Company will endeavor to use reasonable packaging, but does not guarantee that the product or outer box will not be damaged due to impact, pressure, dropping, temperature changes, humidity, or handling by shipping carriers during international shipping.

Article 10 — International Shipping

Based on the user’s request and the Company’s discretion, the Company will arrange international shipping through DHL, FedEx, EMS, or other shipping carriers deemed available by the Company.
Available shipping carriers, shipping methods, fees, destination countries, delivery times, tracking availability, insurance conditions, and weight or size restrictions vary depending on the shipping carrier, destination country, product contents, timing, and other conditions.
The Company will provide an international shipping quotation based on the selected shipping carrier, shipping method, packaged actual weight, volumetric weight, size, declared contents, and other conditions.
International shipping quotations may change due to packaged actual weight, volumetric weight, remote area surcharges, fuel surcharges, additional fees, insurance fees, exchange rates, shipping carrier fee revisions, and other conditions.
Estimated shipping dates, arrival dates, and customs clearance times are only estimates and are not guaranteed.
Shipping may be delayed due to pickup delays by shipping carriers, flight delays, customs delays, peak seasons, weather, strikes, war, disasters, epidemics, administrative measures, shipping carrier circumstances, or other reasons.

Article 11 — Shipping Quotation and Payment

Before shipment, the Company may present a shipping quotation that includes international shipping fees, packaging fees, insurance fees, additional fees, and other necessary costs.
The user shall review the shipping quotation and complete approval and payment by the deadline designated by the Company.
If the user does not complete approval or payment by the deadline, the Company may hold shipment and charge storage fees and other additional costs.
Even after the user approves the shipping quotation, additional costs may arise due to shipping carrier fees, weight, size, shipping conditions, customs requirements, or other circumstances.
If additional costs arise, the user shall pay such costs by the method designated by the Company.

Article 12 — Tracking Number and Shipping Status

If the shipping carrier issues a tracking number, the Company will provide the tracking number to the user by My Page, email, notice, or other method deemed appropriate by the Company.
The frequency, accuracy, timing of reflection, and content of tracking information depend on the shipping carrier’s system.
Even if tracking information from the shipping carrier is delayed, inconsistent, or stops updating, the Company does not guarantee its accuracy or immediacy.
If investigation of shipping status is necessary, the Company may assist in making inquiries to the shipping carrier. However, the Company does not guarantee the timing of the shipping carrier’s response, investigation results, or availability of compensation.

Article 13 — Incorrect Address, Absence, and Refusal of Receipt

The user is responsible for accurately providing the shipping address, name, phone number, postal code, country, state or region, building name, room number, and all other information necessary for delivery.
If delay, return, storage, disposal, or additional fees arise due to circumstances attributable to the user, including incorrect address, name mismatch, incorrect phone number, absence, refusal of receipt, non-payment of customs duties, incomplete customs documents, or inability of the shipping carrier to contact the user, such costs and damages shall be borne by the user.
If the user wishes to reship a returned product, the user shall pay reshipping fees, return shipping fees, storage fees, handling fees, and other necessary costs.
If the user does not pay the reshipping fees or related costs, the Company may store, return, dispose of, sell, or otherwise reasonably handle the product in accordance with this Policy and the JapanCart Terms of Service.

Article 14 — Customs Duties, VAT and Customs Clearance

Customs duties, VAT, import taxes, customs clearance fees, storage fees, inspection fees, and other import-related costs incurred in the destination country shall be borne entirely by the user.
The user shall confirm at their own responsibility whether the requested product can be imported into the destination country and whether there are any quantity restrictions, age restrictions, permits, customs regulations, or legal restrictions.
Products may be inspected, opened, held, taxed, subject to requests for additional documents, returned, confiscated, disposed of, or refused import by customs, shipping carriers, or administrative authorities.
If a product is confiscated, disposed of, returned, refused import, taxed, or subject to additional costs by decision of customs, a shipping carrier, or an administrative authority, the Company shall not be obligated to refund or compensate the user, except in cases of willful misconduct or gross negligence by the Company.
The user shall not request false declarations, under-declarations, inappropriate declarations, or any request that violates laws or regulations regarding product price, product name, quantity, contents, or purpose.
The Company will refuse any request for false declarations, under-declarations, inappropriate product name declarations, illegal import/export, or improper customs clearance.

Article 15 — Damage, Loss and Delay During Shipping

Damage, loss, delay, misdelivery, customs delay, and other issues during international shipping shall, in principle, be governed by the terms and conditions, compensation system, and insurance conditions of the shipping carrier.
The Company may assist in submitting investigation requests, necessary documents, insurance claims, or compensation claims to the shipping carrier.
If the shipping carrier or insurance company approves compensation, the Company may deduct unpaid amounts, fees, return shipping costs, exchange losses, and other deductible costs, and then process the remaining amount by refund, JCP balance credit, or other method for the user.
If the shipping carrier or insurance company does not approve compensation, the Company shall not be obligated to refund the user. However, this shall not apply in cases of willful misconduct or gross negligence by the Company.
Even if shipping delays cause secondary damages, loss of resale opportunities, changes to travel plans, business losses, lost profits, or other indirect damages to the user, the Company shall not be liable, except in cases of willful misconduct or gross negligence by the Company.

Article 16 — Shipping Insurance

Availability of shipping insurance, insurance fees, compensation limits, covered matters, excluded matters, claim deadlines, and required documents shall be governed by the conditions of the shipping carrier or insurance provider.
If the user wishes to add insurance, the user shall request it by the method prescribed by the Company and pay the required insurance fee. However, insurance may not be available depending on product contents, shipping method, destination country, or shipping carrier conditions.
If insurance is not added, or if the issue is outside the scope of insurance coverage, compensation may not be available for damage, loss, or delay during shipping.
The Company does not guarantee whether compensation will be approved, the compensation amount, or the timing of payment by the shipping carrier or insurance provider.

Article 17 — Prohibited and Restricted Items

The Company may refuse to receive, store, inspect, package, or ship prohibited or restricted items.
Prohibited or restricted items include products that are problematic under laws and regulations, customs rules, shipping carrier rules, import/export regulations, economic sanctions, AML/CFT, dangerous goods, counterfeit goods, goods infringing intellectual property rights, and any other products deemed inappropriate by the Company.
If the user requests or attempts to ship prohibited or restricted items, the Company may suspend the order, suspend shipment, return, dispose of, report, suspend the account, or take other necessary measures.
All costs, damages, penalties, storage fees, return shipping fees, disposal fees, and other burdens arising in connection with prohibited or restricted items shall be the responsibility of the user.

Article 18 — Long-Term Non-Payment and Inability to Contact

If the user remains unpaid for an extended period or does not respond to communications from the Company, the Company may suspend shipment, storage, additional work, support, and other processing related to the user’s products.
The Company may notify the user and return, dispose of, sell, donate, or otherwise reasonably handle products subject to long-term non-payment or inability to contact the user.
If any proceeds are obtained through such handling, the Company may apply them to unpaid amounts, storage fees, return shipping costs, handling costs, fees, and other costs payable by the user.
If unpaid amounts remain after such handling, the user shall remain obligated to pay those unpaid amounts.

Article 19 — Scope of the Company’s Liability

The Company will exercise reasonable care in receiving, storing, inspecting, packaging, and arranging shipment of products.
Even if the Company is liable to the user, such liability shall be governed by the limitation of liability set forth in the JapanCart Terms of Service, except in cases of willful misconduct or gross negligence by the Company, or where limitation of liability is not permitted under applicable law.
The Company shall not be liable for acts, omissions, decisions, delays, errors, or failures of shipping carriers, sellers, customs, administrative authorities, payment service providers, external service providers, or other third parties, except in cases of willful misconduct or gross negligence by the Company.
The Company shall not be liable for indirect damages, special damages, lost profits, loss of business opportunities, loss of resale profits, damage to reputation, emotional distress, or claims from third parties, except in cases of willful misconduct or gross negligence by the Company.

Article 20 — Changes to This Policy

The Company may change this Policy for reasonable reasons, including legal changes, service changes, operational needs of warehouses, changes to shipping carrier conditions, fee changes, and operational needs.
When changing this Policy, the Company will notify users by service screen, My Page, email, or other method deemed appropriate by the Company.
If the user uses the Service after the effective date of the changed Policy, the user shall be deemed to have agreed to the changed Policy.

Article 21 — Governing Language

The Georgian version of this Policy shall be the governing and authoritative version.
The Japanese, English, and Russian versions are translations prepared for the convenience and understanding of users.
If there is any inconsistency, conflict, or difference in interpretation among language versions, the Georgian version shall prevail, except where otherwise required by applicable law.

Article 22 — Contact

Inquiries regarding this Policy shall be made through the inquiry form, support function, email address, or other method designated by the Company.