JapanCart

Privacy Policy

Last Updated: July 10, 2026


Article 1 — Purpose of This Policy

  1. This Privacy Policy (the “Policy”) sets forth how 1818 LLC (the “Company”) collects, uses, stores, shares, and manages personal information and related information of users in connection with the purchase agency service “JapanCart” (the “Service”) operated by the Company.
  2. The Company handles users’ personal information appropriately and uses it within the scope necessary for providing the Service, identity verification, fraud prevention, legal compliance, shipping, payment, support, and service improvement.
  3. Users who use the Service shall review and agree to this Policy before using the Service.

Article 2 — Information Collected

The Company may collect the following information to the extent necessary for providing the Service.

  1. Account Information
  2. Name, email address, phone number, password, language settings, registration date and time, login information, account status, and other information necessary for account management.
  3. Identity Verification Information
  4. Identification documents, proof of address, facial photos, corporate information, representative information, transaction purpose, payment name, shipping destination verification information, and other information that the Company deems necessary for identity verification or legal compliance.
  5. Order and Purchase Request Information
  6. Product URLs, product names, product images, quantities, sizes, colors, model numbers, desired conditions, seller information, order numbers, quotation details, purchase history, cancellation history, refund history, inquiry details, and other information relating to purchase agency transactions.
  7. Shipping and Storage Information
  8. Recipient name, address, phone number, country, postal code, shipping carrier, tracking number, package information, packaging information, storage deadline, storage fee, shipping status, customs-related information, and shipping trouble information.
  9. Payment and Billing Information
  10. Invoice information, payment method, payment history, payment status, transaction IDs provided by payment service providers, refund information, unpaid amounts, bank transfer information, USDT or cryptocurrency payment confirmation information, and other information necessary for payment processing.
  11. JCP and Point Information
  12. JCP balance, grant history, usage history, expiration history, adjustment history, and information relating to point transactions.
  13. Affiliate Information
  14. Affiliate application information, referral codes, referral links, referral results, reward history, withdrawal requests, payment destination information, bank account information, USDT wallet addresses, review status, and violation investigation information.
  15. Support and Inquiry Information
  16. Inquiry details, response history, attachments, support tickets, handling history, complaints, requests, and additional information for identity verification.
  17. Technical Information and Usage Logs
  18. IP addresses, device information, browser information, OS information, access date and time, viewed pages, operation history, Cookie information, session information, error logs, security logs, and audit logs.
  19. Email and Notification Information
  20. Email sending history, delivery status, information relating to email opens and clicks where available, notification history, and email template usage history.
  21. Other Information
  22. Information provided by users to the Company and information that the Company reasonably deems necessary for providing the Service, preventing fraud, complying with laws, handling disputes, and improving the Service.

Article 3 — Methods of Collection

The Company collects information through the following methods.

  1. Information directly entered or submitted by users when registering, submitting purchase requests, approving quotations, making payments, completing identity verification, registering shipping destinations, applying for the affiliate program, making inquiries, or otherwise using the Service.
  2. Files and materials uploaded by users, including product images, identity verification documents, shipping-related documents, payment proof, and attachments.
  3. Information automatically collected when users use the Service, including access logs, Cookies, session information, device information, and operation history.
  4. Information provided by payment service providers, shipping carriers, email delivery services, identity verification-related services, cloud services, sellers, contractors, and other third parties to the extent necessary for providing the Service.
  5. Information reasonably checked by the Company for fraud prevention, legal compliance, AML/CFT, economic sanctions compliance, and dispute handling.

Article 4 — Purposes of Use

The Company uses collected information for the following purposes.

  1. To register users, verify identity, and manage accounts.
  2. To receive purchase requests, prepare quotations, purchase products, manage orders, check stock, communicate with sellers, and perform purchase agency operations.
  3. To receive, inspect, photograph, store, package, ship internationally, track, and handle shipping issues related to products.
  4. To issue invoices, confirm payments, process payments, refund, offset amounts, manage unpaid amounts, and manage receipts or invoices.
  5. To grant, use, expire, adjust, and manage JCP balances.
  6. To review affiliate applications, manage referral results, calculate rewards, process withdrawals, and prevent fraudulent referrals.
  7. To respond to inquiries, provide support, and send necessary communications, including important notices, changes to terms, storage deadlines, payment deadlines, shipping status, and security notices.
  8. To prevent, investigate, and respond to unauthorized use, fraud, chargeback abuse, false declarations, prohibited item transactions, and account misuse.
  9. To comply with AML/CFT, economic sanctions, import/export regulations, identity verification, tax, accounting, audit, and other legal requirements.
  10. To improve the Service, improve functions, enhance quality, analyze usage, investigate errors, and improve security.
  11. To prepare for disputes, claims, refunds, shipping accidents, customs matters, legal proceedings, and responses to administrative authorities.
  12. To protect the rights, property, and safety of the Company, users, and third parties.
  13. For any purpose incidental or related to the purposes above.

Article 5 — Cookies and Similar Technologies

  1. The Company may use Cookies and similar technologies for login session maintenance, session management, language settings, security, fraud prevention, understanding usage, and service improvement.
  2. Users may disable Cookies through their browser settings. However, if Cookies are disabled, some functions of the Service may not be available.
  3. The Company may introduce external analytics tools or advertising-related tools in the future for access analysis, advertising effectiveness measurement, and usability improvement. In such cases, the Company will update this Policy or Cookie-related guidance as necessary.

Article 6 — External Services and Contractors

  1. The Company may use the following external services, contractors, or third-party services to the extent necessary for providing the Service.
  2. Cloud hosting, databases, storage, CDN, and security-related services
  3. Email delivery services
  4. Payment service providers
  5. Shipping carriers, logistics companies, warehouses, packaging or shipping contractors
  6. Identity verification, AML/CFT, and fraud prevention services
  7. Accounting, tax, legal, audit, system development, and customer support contractors
  8. Other service providers necessary for providing the Service
  9. The Company may share user information with these external services or contractors to the extent necessary for providing the Service.
  10. The Company will exercise reasonable supervision over contractors to ensure appropriate management of personal information.
  11. External service providers may process information based on their own terms of use, privacy policies, and data processing conditions.

Article 7 — Provision to Third Parties

The Company will not sell or unnecessarily provide users’ personal information to third parties, except in the following cases.

  1. When the user has given consent.
  2. When information is provided to shipping carriers, payment service providers, warehouses, contractors, or external service providers to the extent necessary for providing the Service.
  3. When necessary for product purchase, shipping, customs clearance, refund, insurance claim, shipping accident handling, identity verification, payment confirmation, or support.
  4. When disclosure is requested by laws, courts, administrative authorities, tax authorities, investigative authorities, customs, financial institutions, payment service providers, shipping carriers, or other institutions or third parties with legitimate authority.
  5. When necessary to respond to unauthorized use, fraud, chargebacks, false declarations, illegal transactions, economic sanctions, AML/CFT, import/export regulations, or prohibited item transactions.
  6. When necessary to protect the rights, property, or safety of the Company, users, other users, sellers, shipping carriers, payment service providers, or third parties.
  7. When information is provided to a successor or prospective successor to the extent necessary in connection with a business transfer, merger, company split, business succession, organizational restructuring, or other business transaction.

Article 8 — International Data Transfers

  1. The Service is provided in cooperation with users, sellers, shipping carriers, cloud services, contractors, and external service providers located in Georgia, Japan, and other countries or regions.
  2. User information may be stored, processed, viewed, or transferred in Georgia, Japan, the United States, Europe, or other countries or regions where external service providers or contractors are located.
  3. By using the Service, users understand and agree that their information may be transferred to countries or regions with data protection laws different from those of their country of residence or use.
  4. When conducting international data transfers, the Company will handle personal information in accordance with applicable laws and reasonable security measures.

Article 9 — Retention Period

  1. The Company retains collected information for the period necessary to provide the Service, perform contracts, respond to inquiries, verify identity, prevent fraud, process payments, accounting and tax matters, comply with laws, handle disputes, conduct audits, and ensure security.
  2. Account information, order information, billing information, payment information, shipping information, support history, JCP history, affiliate history, identity verification information, audit logs, email sending history, and other information may be retained for the period necessary under laws or business operations.
  3. Even if a user requests account deletion, information necessary for pending orders, unpaid amounts, refunds, shipping, tax, accounting, legal compliance, fraud prevention, and dispute handling may be retained for the necessary period.
  4. When the retention period expires and the information is no longer necessary, the Company will delete, anonymize, or stop using the information by reasonable methods.

Article 10 — Security Measures

  1. The Company implements reasonable technical, organizational, and security measures to prevent unauthorized access, loss, destruction, alteration, leakage, and misuse of personal information.
  2. The Company manages access rights, authentication, logs, security measures, data backups, contractor management, and other reasonable controls.
  3. However, due to the nature of internet communications, cloud services, email, external services, and third-party systems, the Company does not guarantee complete security.
  4. Users shall appropriately manage their own accounts, passwords, and authentication information and shall not share them with third parties.

Article 11 — User Rights

  1. Users may have the right under applicable laws to request disclosure, correction, update, deletion, suspension of use, restriction of processing, withdrawal of consent, or other rights regarding their personal information held by the Company.
  2. If a user wishes to exercise these rights, the user shall apply by the method prescribed by the Company.
  3. The Company will respond to such requests in accordance with applicable laws and within a reasonable scope after confirming the identity of the user.
  4. The Company may be unable to comply with requests for deletion or suspension of use where retention is necessary for legal compliance, tax and accounting matters, identity verification, fraud prevention, pending transactions, unpaid amounts, refunds, shipping, dispute handling, or protection of the Company’s legitimate rights.

Article 12 — Use by Minors

  1. If a minor uses the Service, the minor must obtain consent from a parent or other legal representative.
  2. If a minor uses the Service, the minor is deemed to have used the Service with the consent of a parent or other legal representative.
  3. The Company may request confirmation of consent from a parent or other legal representative or identity verification as necessary.

Article 13 — Emails and Notifications

  1. The Company may send users notices necessary for using the Service, including notices regarding orders, quotations, payments, shipping, storage deadlines, identity verification, security, changes to terms, important announcements, and support responses.
  2. The Company may send users communications regarding campaigns, service information, new functions, affiliate information, and other marketing communications in accordance with user consent or applicable laws.
  3. Users may opt out of marketing emails by the method prescribed by the Company. However, notices necessary for using the Service, including transaction, payment, shipping, identity verification, security, and changes to terms, may still be sent even after opting out.

Article 14 — Uploaded Files and Images

  1. Identity verification documents, product images, payment proof, shipping-related documents, inquiry attachments, and other files uploaded by users to the Service will be used for providing the Service, identity verification, order management, shipping, payment confirmation, support, fraud prevention, and legal compliance.
  2. The Company may store and process these files in cloud storage, databases, contractors’ environments, and other environments necessary for the Service.
  3. Users shall not upload third-party personal information, confidential information, copyrighted works, or rights-infringing information without proper authority.
  4. If the Company determines that a file is inappropriate, illegal, rights-infringing, or poses a security issue, the Company may delete it, suspend use, investigate, report to relevant authorities, or take other necessary measures.

Article 15 — Fraud Prevention and Audit Logs

  1. The Company may check access logs, operation history, IP addresses, device information, order history, payment history, shipping destination information, referral information, and other necessary information to prevent and investigate unauthorized access, fraudulent payments, chargeback abuse, false registration, multiple account abuse, prohibited item transactions, false declarations, spam, affiliate fraud, and other unauthorized use.
  2. The Company may retain audit logs for administrator operations, important user operations, payments, refunds, identity verification, affiliate rewards, setting changes, and other important processes.
  3. If unauthorized use is suspected, the Company may suspend transactions, suspend accounts, withhold payments, withhold refunds, suspend shipment, request identity verification, report to relevant authorities or related businesses, or take other necessary measures.

Article 16 — Payment Information

  1. The Company collects and uses payment-related information for payments, refunds, billing, unpaid amount management, chargeback handling, and fraud prevention.
  2. Processing relating to credit cards, online payments, bank transfers, cryptocurrency or USDT payments, and other payment methods may be subject to the terms of payment service providers, financial institutions, blockchain networks, and other external service providers.
  3. In principle, the Company does not store full card numbers, security codes, or similar information managed by payment service providers in its own system. However, the Company may store payment status, transaction IDs, payment confirmation information, refund history, billing information, payer name, and other information necessary for payment management.
  4. When necessary for bank transfers, USDT payments, refunds, or affiliate reward payments, the Company may collect bank account information, wallet addresses, remittance confirmation information, payee names, and other information necessary for payment processing.

Article 17 — Handling of Affiliate Information

  1. In providing the affiliate program, the Company collects and uses necessary information including the applicant’s or participant’s name, email address, referral code, referral link, referral results, reward history, withdrawal requests, payment destination information, identity verification information, and violation investigation information.
  2. The Company uses affiliate information to calculate, approve, cancel, and pay affiliate rewards, conduct tax and accounting processing, prevent fraudulent referrals, prevent spam, and investigate violations of terms.
  3. If an affiliate participant provides bank account information, a USDT wallet address, or similar information, the Company uses it to the extent necessary for reward payment, identity verification, fraud prevention, and accounting processing.

Article 18 — Legal Compliance, AML/CFT and Economic Sanctions

  1. The Company may check, retain, use, and share user information for compliance with applicable laws, regulations, tax, accounting, AML/CFT, economic sanctions, import/export regulations, identity verification, and fraud prevention.
  2. If the Company determines that a user, shipping destination, payer, payee, product, transaction, or related party may be related to sanctions, criminal proceeds, money laundering, terrorist financing, illegal import/export, fraudulent payment, fraud, or other inappropriate transactions, the Company may suspend transactions, withhold payments, withhold refunds, suspend shipment, request identity verification, and report to relevant authorities to the necessary extent.
  3. Users shall cooperate with information provision, identity verification, and additional checks that the Company deems necessary for legal compliance, fraud prevention, AML/CFT, and economic sanctions compliance.

Article 19 — Changes to This Privacy Policy

  1. The Company may change this Policy for reasonable reasons, including legal changes, service changes, external service changes, operational necessity, security measures, and user protection.
  2. When changing this Policy, the Company will notify users of the changes and effective date by service screen, My Page, email, or other method deemed appropriate by the Company.
  3. If the user uses the Service after the effective date of the changed Policy, the user shall be deemed to have agreed to the changed Policy.

Article 20 — Governing Language

  1. The Georgian version of this Policy shall be the governing and authoritative version.
  2. The Japanese, English, and Russian versions are translations prepared for the convenience and understanding of users.
  3. If there is any inconsistency, conflict, or difference in interpretation among language versions, the Georgian version shall prevail, except where otherwise required by applicable law.

Article 21 — Contact

Inquiries regarding this Policy, requests relating to personal information, opt-out requests, and other communications regarding the handling of personal information shall be made through the inquiry form, support function, email address, or other method designated by the Company.