Privacy Policy

Information We Collect

We may collect the following information to the extent necessary to provide the Service.

1.1 Information provided by users

• Name
• Email address
• Phone number
• WhatsApp number
• Address and shipping address
• Nationality, country of residence, and region
• Account registration information
• Information required for identity verification
• KYC documents, identity verification documents, and proof of address documents
• Order details, product URLs, product names, and purchase request information
• Payment-related information
• Inquiry details and support history
• Other information entered or submitted by users through the Service

1.2 Information collected through use of the Service

• Order history
• Quotation history
• Invoice history
• Payment status
• Shipping status
• Package information
• Package photos and packing information
• JCP point usage and earning history
• Login history
• Cookies, device information, IP address, and browser information
• Access date and time, viewed pages, and operation history
• Information necessary for fraud prevention and security checks

1.3 Information received from external services

We may use external services for payments, shipping, identity verification, email delivery, analytics, and other operational purposes. In such cases, we may receive processing results, statuses, authentication information, payment results, shipping information, and other information necessary to provide the Service.

Purposes of Use

We use personal information for the following purposes:

• To register users, verify identity, and manage login access
• To provide purchase agency services, purchase products, prepare quotations, issue invoices, and confirm payments
• To receive, store, inspect, photograph, pack, consolidate, and ship products
• To arrange shipment with carriers, handle customs-related matters, and check shipping status
• To notify users about orders, quotations, invoices, shipments, and support matters
• To manage JCP point earning, usage, balance, and history
• To respond to inquiries, provide support, and handle problems
• To prevent unauthorized use, impersonation, fraud, violations of terms, and prohibited item transactions
• To improve the Service, enhance functionality, improve quality, and analyze usage
• To respond to requests from laws, regulations, administrative authorities, courts, financial institutions, payment providers, and other relevant parties
• To notify users of important announcements, changes to terms, and changes to this Privacy Policy
• For purposes incidental to the above

KYC and Identity Verification Information

We may collect identity verification information and documents when necessary for fraud prevention, legal compliance, payment, shipping, customs, and risk management purposes.

Identity verification information may include name, date of birth, address, nationality, images of identity documents, proof of address documents, and other information necessary for verification.

We strictly manage identity verification information and use it only for identity verification, fraud prevention, legal compliance, dispute handling, and risk management purposes that we determine to be necessary.

Payment Information

We may collect information necessary to confirm payments related to bank transfers, PayPal, Wise, crypto assets, and other payment methods designated by us.

We may not directly collect credit card numbers, financial institution authentication information, private keys for crypto wallets, or similar sensitive payment credentials. Such information may be managed by payment providers, financial institutions, wallet services, or other external services.

We use payment results, transaction IDs, payment amounts, payment dates and times, payment methods, and related information to confirm payment status, manage invoices, prevent fraud, and handle refunds or cancellations when necessary.

Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to improve convenience, maintain login sessions, ensure security, analyze access, and understand usage of the Service.

Users may disable cookies through browser settings. However, if cookies are disabled, some functions of the Service may not be available.

Analytics and External Tools

We may use Google Analytics, Google Search Console, and other analytics tools to improve the Service, analyze usage, and measure advertising effectiveness.

These tools may use cookies or similar technologies to collect information such as access status, device information, browser information, referral sources, and viewed pages. Information collected by such tools is managed in accordance with the privacy policies of the respective external service providers.

Disclosure to Third Parties

We will not disclose personal information to third parties without user consent, except in the following cases:

• When the user has given consent
• When disclosure is necessary to provide the Service, including product purchase, shipping, delivery, customs, payment, identity verification, and support
• When disclosure is made to contractors such as carriers, payment providers, financial institutions, identity verification services, email delivery services, and cloud service providers within the necessary scope
• When required by law
• When requested by courts, administrative authorities, investigative authorities, regulatory authorities, or other public institutions
• When necessary to protect the life, body, or property of a person
• When necessary to respond to unauthorized use, fraud, violations of terms, prohibited item transactions, or security issues
• When disclosure is made in connection with a business transfer, merger, company split, business succession, or other business transaction

Provision to Contractors

We may entrust the handling of personal information to external service providers to the extent necessary for the operation of the Service.

Contractors may include cloud hosting providers, database and storage providers, email delivery services, payment providers, carriers and logistics providers, identity verification and KYC services, customer support services, analytics and security services, and system development, maintenance, and operation contractors.

We provide personal information to contractors only to the extent necessary for their work and require appropriate management.

Transfer to Third Parties Located Overseas

We operate the Service from Georgia and may provide or store personal information with service providers, carriers, payment providers, cloud service providers, contractors, or other parties located in Japan, Georgia, or other countries or regions.

As a result, users' personal information may be processed, stored, or managed in countries or regions other than the user's country of residence.

When providing personal information to third parties located overseas, we will take appropriate measures to the extent required by applicable laws.

Management of Personal Information

We take reasonable and appropriate security measures to prevent leakage, loss, damage, unauthorized access, and unauthorized use of personal information.

Such measures may include access control, management of authentication information, appropriate management of databases and file storage, encryption of communications, backups, review of operation and access logs, management of employees and contractors, and responses to unauthorized access, vulnerabilities, and system failures.

However, we do not guarantee complete security in Internet communications or system operations.

Retention Period

We retain personal information for the period necessary to achieve the purposes of use or for the period necessary for legal compliance, accounting, tax, dispute handling, audits, fraud prevention, and security management.

When the retention period expires and we determine that the information is no longer necessary, we will delete or anonymize it by reasonable means.

User Rights

Users may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of their personal information in accordance with applicable laws.

When we receive such a request, we will verify the identity of the requester and respond within a reasonable scope in accordance with applicable laws.

However, we may be unable to comply with a request if identity verification cannot be completed, if retention is required by law, if retention is necessary for accounting, tax, payment, shipping, dispute handling, or fraud prevention, if responding may harm the rights or interests of other users or third parties, or if responding may interfere with the proper operation of the Service.

Use by Minors

Minors must use the Service with the consent of a parent or legal guardian.

If we become aware that the Service is being used by a minor and deem it necessary, we may request confirmation of guardian consent, restrict use, suspend the account, or cancel transactions.

Prohibited Items and Fraud Prevention

To prevent prohibited items, import/export restricted items, illegal goods, fraudulent transactions, scams, impersonation, money laundering, sanctioned transactions, and other transactions we deem inappropriate, we may review order details, identity verification information, payment information, shipping information, and inquiry details.

If we deem it necessary, we may cancel transactions, restrict accounts, request additional identity verification, and provide information to relevant authorities or service providers.

Information After Account Termination

Even after a user terminates their account, we may retain personal information for a certain period to the extent necessary for legal compliance, accounting and tax processing, payment and shipping handling, inquiry support, dispute handling, fraud prevention, and security management.

Information that is no longer necessary will be deleted or anonymized within a reasonable period.

Changes to This Privacy Policy

We may amend this Privacy Policy when necessary due to changes in laws, changes to the Service, changes in our operational policies, or other reasons.

The amended Privacy Policy will become effective when posted on the Service. If user consent is required by law for any change, we will obtain consent by a method designated by us.

Contact

For inquiries regarding this Privacy Policy or the handling of personal information, please contact us through the following contact information.

Differences Between Language Versions

Governing Law and Jurisdiction

This Privacy Policy shall be interpreted in accordance with the laws of Georgia, where the Company is located, and any other applicable laws relevant to the areas where the Service is provided.

If any dispute arises in connection with the Service or this Privacy Policy, the court having jurisdiction over the location of the Company, or any other competent authority separately designated by the Company, shall have exclusive jurisdiction in the first instance.